She also promised to refund and replace any damaged lipsticks purchased by customers. Contact: Email us at info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN) RETURN POLICY. Please note, order processing may take up to two business days.We offer free shipping on Contiguous US orders above $45. Find contact information for Jaclyn Cosmetics here. So, before the launch of the products, Stell changed the lab. After people received their orders from the brand, many accused Hill of selling broken products, while some said they experienced lip irritation after using them. Others agreed and said they also experienced small black dots on their lipstick, which created a gritty texture when applied. Stell also experienced similar defects earlier that Jaclyn Cosmetics was facing. bottom lip was "itchy, burning, and extremely swollen" after wearing it. Drama Channel Video Says People Are Not Happy With Purchases Thread (4 days ago) One Twitter user, for example, said on Wednesday that their replacement lipstick arrived with black dots embedded. Others then accused the makeup mogul of editing her swatches. What's In Jaclyn Hill Cosmetics? Nothing can be for sure confirmed until Jaclyn Cosmetics makes an official statement, or if someone has this tested in a lab. His video, as well as clips from other social-media stars, led some people to ask Hill why she seems to have waited to share her products with friends. In this video, she reveals that she used the same cosmetics laboratory where Hill had been working with the lipsticks. Kenna opened her Jaclyn Cosmetics package in front of the camera so that no one can call it forged. Hill eventually responded to the concerns on Twitter, and said that while boxes were "supposed to be delivered to influencers several days before" her launch, Hill responded with a now-deleted message. Jaclyn Cosmetics are made with cosmetic industry-standard, FDA compliant ingredients and are produced in an OTC (Over the Counter) compliant factory that … Looking for smart ways to get more from life? Lynn added that when she swatched the lipstick, it broke in half. Sorry, we cannot refund the cost of shipping. While some people said their lipstick was damaged upon opening, others said their products broke after a single use. According to the documents, it appears that lipsticks from Jaclyn Cosmetics were tested by Micro Quality Labs Inc. But on Twitter, some people are skeptical of Hill's claims. This story was originally published on June 10th. Lynn said that, once she applied the shade and wore it for a few hours, she experienced her chin "breaking out," and noticed that her arm "broke out in a rash and became itchy and red." Bonaire, China, Congo - Brazzavile and Congo - Kinshasa, Cuba, Ghana, Iran, Iraq, Kazakhstan, Kyrgystan, Libya, North Korea, Mexico, Nigeria, Peru, Qatar, Russia, Saudi Arabia, Sint Eustatius and Saba, Somalia, South Sudan, Sudan, Switzerland, Syria, Turkey, United Arab Emirates, United States Minor Outlying Islands, Venezuela, Yemen, and Zimbabwe. Lynn also told INSIDER that her bottom lip was "itchy, burning, and extremely swollen" after wearing it. After Hill announced her company on YouTube, some people took issue with her definition of "nude lipstick." since, “No Rules Rules: Netflix and the Culture of Reinvention”. Ahead of the relaunch of Jaclyn Cosmetics, Jaclyn Hill shares how “confident” she is with Allure's digital beauty editor Devon Abelman. "I have so many things coming — so many lab samples that I'm wearing on my face right now — I can't even begin to tell you," she continued. "I had my first meeting with my first lab in April 2014." The white hair fibers others see are because the lab … When fans asked why Hill deleted her tweet, the beauty mogul said she's "not afraid of anything," but that her message "seemed much more harsh" than she intended. Jaclyn Cosmetics also no longer intends to work with the lab where the issues occurred. Jaclyn Cosmetics. The brand has since halted production of Jaclyn Cosmetics to rectify any issues with product quality and switched labs, according to Hill. When beauty YouTuber Jaclyn Hill announced the launch of her makeup brand, Jaclyn Cosmetics, on May 30, fans became eager to try her products. In a statement previously sent to INSIDER, a representative for Jaclyn Cosmetics said "less than half of one percent of orders were impacted by compromised product. Lynn added that when she swatched the, her arm "broke out in a rash and became itchy and red." And yet, Hill reassured fans that the product can be used by everyone. "This shade is a very nude-nude, with a neutral undertone," Hill said in her video. Jaclyn Announces Jaclyn Cosmetics. Email us at info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN). According to, When fans asked why Hill deleted her tweet, the beauty mogul said she's, Lynn said that once her package arrived, she noticed the shade "That Girl" appeared to be packaged "a little sideways," though the other nine appeared to be fine. I will give you a full refund.". And she created Jaclyn Cosmetics for every boss babe out there who loves makeup just as much as she does. The petition was created on Monday, and, at the time of writing, has more than 20,000 signatures. In a statement previously sent to INSIDER. A leading-edge research firm focused on digital transformation. Please report missing, damaged, or defective products within 45 days of delivery, and we will replace damaged or defective products at no additional charge. But, despite its initial success, Jaclyn Cosmetics was still met with controversy. Jaclyn Hill has been accused of selling expired makeup after customers complained that their lipsticks from her debut cosmetics line contained unknown fibres, holes and 'plastic' balls. Account active A statement on the customer service section of the Jaclyn Cosmetics … ", "The response to the launch of Jaclyn Cosmetics has been incredible," a representative for Jaclyn Cosmetics previously told INSIDER in a statement. Jaclyn Hill Cosmetics recently launched and there have been huge issues with the product. "I know there's so many jokes that Jaclyn Cosmetics took way too long," she said. Jaclyn Hill Cosmetics, LLC filed as a Florida Limited Liability in the State of Florida on Friday, August 1, 2014 and is approximately seven years old, as recorded in documents filed with Florida Department of State. I will send you a brand new lipstick. Jaclyn Hill's beauty mantra is: it's more than just makeup. Both the lipsticks have same batch code. Also please remember to be civil, thank you in advance!-Mod Team. She also promised to refund and replace any damaged lipsticks purchased by customers. In her apology video, Hill said that Jaclyn Cosmetics would be halting its future productions and switching to a new lab. A spokesperson from Jaclyn Cosmetics added: “We want to provide assurances to customers who may have heard that our products are old, or … But on Twitter, some people are skeptical of Hill's claims. Fans of YouTube beauty guru Jaclyn Hill couldn’t wait to get their hands on the debut launch from her long-awaited cosmetics brand, Jaclyn Cosmetics, when it … According to Revelist, this photo led many people on Reddit to accuse the makeup mogul of editing her swatches. "I developed this because I figured this is a shade that everybody needs no matter what color skin tone you have, because it's perfect to pop on the center of any neutral lip color," she continued. In regards to concerns raised by customers, Hill said her lipsticks are not "expired, moldy, or hazardous," despite what people say. "It's not super pink-y, it's not super cool, it's not super warm, it's not taupe-y, it's not caramel, it's not brown, it's nude — and it is amazing.". However, it is not yet clear whether or not Hill left that lab! one person wrote on Twitter. Jaclyn Hill’s Lipsticks Batch Code Issue. However, some people did defend the brand and said that summer temperatures could melt, and therefore break, the lipsticks while being shipped. The beauty mogul also said that white lint is the result of gloves. Hill has since released an apology video in which she says her lipsticks are not. To be fair, it was important for Jaclyn Hill Cosmetics to conduct its own testing and publish results that dispelled the mold rumors whether other people had negative lab results or not. Throughout the video, Hill said she is "so sorry" to anyone who received products that are "less than perfect" from Jaclyn Cosmetics. Subscriber In her apology video, Hill said that Jaclyn Cosmetics would be halting its future productions and switching to a new lab. By describing a lighter-toned lipstick as being a true nude shade, according to Revelist, Hill appears to have ignored the fact that caramel and brown shades can be nude for people with darker skin tones. Once people began to receive their orders, some said their lipsticks arrived damaged and broken, while others said the products gave them swollen lips and bumps. According to Revelist, some people were upset by Hill's description of her lipstick in the shade "Nude AF," which Hill described in her video as being the "nudest nude" in the collection. As for the reported hair found in some lipsticks, Jaclyn Cosmetics attributes the appearance of fuzz to the white inspection gloves used by the laboratory workers creating the product. Typically, beauty influencers and YouTubers receive makeup before it comes out so that they can publish an early review. Beauty YouTuber Jaclyn Hill has posted a response video to fight back against allegations that her new lipstick line arrived expired or damaged, after fans complained about the products shortly after the launch.. Hill, who appeared in the video without her usual full face of makeup and wearing a simple hoodie, said she decided to wait until Wednesday to release a response so that … The brand's initial launch of 20 lipsticks even sold out the day it was released. Is that the reason consumers got their lipsticks before the PR boxes went out so they wouldn't say how terrible the product was?". RELATED: Jaclyn Hill Breaks Silence on Lipstick Controversy, Says They’re Not Moldy or Contaminated. In the 35-minute video, Hill reveals Jaclyn Cosmetics and its collection of 20 nude lipsticks. "I was not going to launch a brand, over my dead body, that had one launch, and then just faded away. In the case of Jaclyn Cosmetics, however, it appears that people on Hill's public relations list did not receive their lipsticks until after the products went on sale. Customer Service. In response to the claims, Hill said on Twitter that she hadn't "seen one other person complain" about damaged lipstick. Visit INSIDER's homepage for more stories. Still, she urged her followers to alert her if they had received a damaged product, or have any other problems with their lipstick. "I will do whatever it takes to make it up for you. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more.Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. A customer named Kristy Lynn previously told INSIDER that she attempted to purchase the entire range of Jaclyn Cosmetics lipsticks when it launched but was able to buy only 10 shades, as the rest sold out quickly. Representatives for Jaclyn Cosmetics did not immediately reply to INSIDER's request for comment. "expired, moldy, or hazardous," though people are now skeptical of the YouTuber's promise to replace the products, which are said to be sold out. According to Hill, the black dots found by some customers are "oxygen bubbles" that are "100% safe," while the gritty textured experienced by others is the result of lab vats not thoroughly mixing ingredients. "Of the incredible volume of orders that were placed at launch, we believe less than half of one percent of orders were impacted by compromised product.". On Twitter, some people shared photos of lipstick that they say was coated with small white fuzz and hair when it arrived. Like what you see here? Lynn also told INSIDER that her. Shop Holiday Collection Shop Highlighters Shop Palettes Shop Brushes Shop Sets about jaclyn. Jaclyn Hill Courtesy Jaclyn Hill Cosmetics. choosing a selection results in a full page refresh. In a YouTube video titled "Introducing Jaclyn Cosmetics!," Hill revealed her beauty brand to fans on May 23. ", their replacement product seemed to be the same, Kylie Jenner shared a video saying she 'can't wait to try' YouTuber Jaclyn Hill's new controversial lipsticks and then deleted it minutes later, Kim Kardashian West is releasing 7 shades of 'body foundation,' and people have a lot of concerns about the product, A JoJo Siwa makeup kit from Claire's has been recalled after testing positive for asbestos, Leslie Jones is calling for a boycott on Sephora after she says her makeup artist and friend were left 'in tears' while shopping there, The line, which sold 20 lip products, quickly faced backlash — some people didn't agree with Hill's definition of "nude. "Action needs to be taken before someone is harmed by the unknown substance affecting the products.". Hill eventually responded to the concerns on Twitter, and said that while boxes were "supposed to be delivered to influencers several days before" her launch, "there was an issue that delayed them.". people were upset by Hill's description of her lipstick in the shade "Nude AF,", people on Reddit to accuse the makeup mogul of editing her swatches, received his PR box during the second week of June, summer temperatures could melt, and therefore break, the lipsticks, People say lipstick they ordered from beauty YouTuber Jaclyn Hill's new brand was broken when it arrived or fell apart after a single use, she received a lipstick with "lumps" in it, "so creamy, so comfortable, and so nude. Love my 2020 palette (& still love my Isla lipstick btw- praying on a re-release bc it’s beautiful & every single color looked so awesome in terms of pigments; I hope they do it again with a better lab & sans drama. Throughout the video, Hill detailed her longtime dreams of creating a cosmetics brand and shared the inspiration behind each lipstick's shade name. Kenna says it is totally unheard of. Multiple people have recently sent tweets to Hill asking when and how she plans on replacing the damaged lipsticks, which are currently sold out. Read more: People say lipstick they ordered from beauty YouTuber Jaclyn Hill's new brand was broken when it arrived or fell apart after a single use. Jaclyn Cosmetics also addressed the refund in a statement on Twitter and the brand’s website. When one person asked Hill on Twitter why she received a lipstick with "lumps" in it, Hill responded with a now-deleted message. When fans packages first started arriving they noticed there were many problems. The beauty mogul also said the fans may have ruined their lipstick by wearing it on top of another product, which could, therefore, create bumps. "Is that the reason consumers got their lipsticks before the PR boxes went out so they wouldn't say how terrible the product was?" For her initial launch, Hill chose to create a 20 shade collection of … Subscribe to our daily newsletter to get more of it. Here's a look at how Jaclyn Cosmetics' launch went from being highly anticipated to a disaster. Before Jaclyn Hill launched her own beauty line, she collaborated with Becca Cosmetics on a highlighter that set a single-day sales record for Sephora.According to Forbes, Hill's Champagne Pop highlighter sold 25,000 units in its first 20 minutes online in July 2015.The cosmetics company partnered with Hill because she helped elevate their brand by simply mentioning their products in her … While some people felt that Hill's swatches on Instagram appeared to look more orange-toned than swatches shared by her brand, according to Revelist, others felt that swatches in the promotional photo were superimposed onto the three arms entirely. I will pay for it myself. People also said the lipstick they ordered appeared to be melted when they were delivered. "Hang on tight you guys, because there's a lot coming," Hill said at the end of her video. The laboratory seemingly tested the lipsticks for mold, E. Coli, and salmonella, among other contaminants. Get it now on Libro.fm using the button below. "I am so, so sorry that any of you are experiencing anything less than absolute perfection from my first launch," Hill said in her video. Another person said on Thursday their replacement product seemed to be the same as the first damaged lipstick they received. She also assured fans that her lipsticks are safe to use, and promised to refund and replace any damaged products. On May 23, 2019, Hill published a YouTube video announcing the launch of her namesake brand, Jaclyn Cosmetics, which included descriptions and swatches of the 20 nude "So Rich Lipstick" shades to be released within the week. According to a screenshot, Hill said she was confused by the customer, who previously described the lipsticks on Twitter as being "so creamy, so comfortable, and so nude.". She also swatched each product from her brand and listed the Jaclyn Cosmetics launch date as May 30. It’s official! She states that her brand has been a long time in the works, with her first lab … "After countless complaints and a compiled number of photographic evidence, it is safe to say the chances of receiving a 'normal' Jaclyn Hill Cosmetics So Rich Lipstick is incredibly slim," the petition's description reads. And of those who say they've already received replacements, some say their lipstick arrived damaged. Lynn said that once her package arrived, she noticed the shade "That Girl" appeared to be packaged "a little sideways," though the other nine appeared to be fine. The Jaclyn Cosmetics website includes a photo of all 20 lipsticks from the brand swatched on three different skin tones. This Jaclyn Hill lipstick situation just isn't going to let up, is it? Spending over $400 CAD of her own money, Whitnall sent various samples of lipsticks to a lab–including one from Two Faced, Claire's and two from Jaclyn Hill … Jaclyn Hill is claiming that the hair is from lab workers using fuzzy gloves but there is video proo In the photo, the lipsticks appear to be pigmented and creamy. Two different lipstick shades should not have a same batch code. She had ordered two lipsticks from Jaclyn’s collection. The problems ranged from a simply melted and expired lipstick, to finding hair, fungus, and sharp pieces plastic in the product. I am not going to be a one-hit wonder.". Jaclyn Hill Cosmetics, LLC Overview. Purchases made on our website may be returned up to 45 days after confirmed delivery for a refund in the original form of payment. YouTuber Shane Dawson, for example, appears to have received his PR box during the second week of June. 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